TOP FIVE BUSINESS ETIQUETTE AND WORK PLACE ETHICS

 


BUSINESS ETIQUETTE

Business Etiquette

This is the expected behavior and mannerism amongst professionals. It entails acting in a manner appropriate to the situation and recognizing cultural differences. 

This is the manner in which one should behave in a business environment. It is how one should interact with team members, clients and business associates. The appropriate behavior of this etiquette is reflected in how you dress, address people and how you behave with people.

Types of Business Etiquette

- Telephone Etiquette: refers to the appropriate behavior you should adopt when having business related conversations.

1. Identify yourself when making a phone call. Introduce yourself and where you are calling from. 

Also, endeavor to wait for the response of the call recipient.

2. Address the caller by name and courteously e.g., “am I on to……?”

3. Listen more than you speak and respond politely.

4. Close the conversation with an appropriate salutation, e.g., “thank you for your time,” “do.

have a pleasant week.”

5. Allow the caller to hang up first. Don’t be in haste to end the call first.

- Office Etiquette: these are codes of conduct for how one must behave when in the office or workplace.

a. Show a healthy dose of respect to your colleagues, junior and senior staff. Abide by the manner of address that is in operation in your workplace.

b. Inquire from the Human Resource Manager about the code of conduct of the firm.

c. Appear in your professional attire

d. Be a problem solver

e. Be flexible so that you can relate well with your colleagues.

- Email Etiquette: this refers to the principles of behavior adopted when writing or replying to business emails.

a. Be concise

b. Check spellings, punctuation marks, and grammar before sending your mail.

c. Avoid copying everybody when not necessary.

d. If it is a company’s message, do not reply if it is not necessary.

- Chatting Etiquette: this refers to principles we must adopt when talking with colleagues, clients, managers, or other stakeholders.

a. Compose your message as one and go straight to the point.

b. Be polite

c. Avoid unverified information

d. Show respect.

Source: Google training manual

Yelsconcept


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